{"id":9,"date":"2026-08-11T18:00:55","date_gmt":"2026-08-11T17:00:55","guid":{"rendered":"http:\/\/loxoneworks.cz\/?page_id=9"},"modified":"2026-08-11T18:42:57","modified_gmt":"2026-08-11T17:42:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/loxoneworks.cz\/?page_id=9","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamace) u zbo\u017e\u00ed zakoupen\u00e9ho v internetov\u00e9m obchod\u011b www.loxoneworks.cz, provozovan\u00e9m spole\u010dnost\u00ed United Facility Services s.r.o., I\u010cO 242 68 623, se s\u00eddlem Na Po\u0159\u00ed\u010d\u00ed 1757\/41, 110 00 Praha 1 (d\u00e1le jen \u201eprod\u00e1vaj\u00edc\u00ed&#8220;).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Z\u00e1ru\u010dn\u00ed doba<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed nem\u00e1 vady a \u017ee se vady nevyskytnou v dob\u011b <strong>24 m\u011bs\u00edc\u016f<\/strong> od p\u0159evzet\u00ed zbo\u017e\u00ed, je-li kupuj\u00edc\u00ed spot\u0159ebitelem (\u00a7 2161 a n\u00e1sl. ob\u010dansk\u00e9ho z\u00e1kon\u00edku).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U kupuj\u00edc\u00edho, kter\u00fd nen\u00ed spot\u0159ebitelem (nakupuje v r\u00e1mci podnikatelsk\u00e9 \u010dinnosti), se pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed \u0159\u00edd\u00ed obchodn\u00edm z\u00e1kon\u00edkem a z\u00e1ru\u010dn\u00ed doba se sjedn\u00e1v\u00e1 individu\u00e1ln\u011b, nen\u00ed-li stanoveno jinak.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Uplatn\u011bn\u00ed reklamace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamaci je kupuj\u00edc\u00ed opr\u00e1vn\u011bn uplatnit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-mailem na adrese info@loxoneworks.cz,<\/li>\n\n\n\n<li>p\u00edsemn\u011b na provozovn\u011b: Na Valech 2300\/2, 741 01 Nov\u00fd Ji\u010d\u00edn.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">K reklamaci je nutn\u00e9 dolo\u017eit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>doklad o koupi (faktura, e-mailov\u00e9 potvrzen\u00ed objedn\u00e1vky),<\/li>\n\n\n\n<li>popis vady,<\/li>\n\n\n\n<li>reklamovan\u00e9 zbo\u017e\u00ed (na v\u00fdzvu prod\u00e1vaj\u00edc\u00edho).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamace se pova\u017euje za uplatn\u011bnou okam\u017eikem, kdy prod\u00e1vaj\u00edc\u00ed obdr\u017eel od kupuj\u00edc\u00edho reklamovan\u00e9 zbo\u017e\u00ed (nebo ozn\u00e1men\u00ed reklamace) spolu s po\u017eadovan\u00fdmi podklady.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed rozhodne o reklamaci ihned, ve slo\u017eit\u00fdch p\u0159\u00edpadech do 3 pracovn\u00edch dn\u016f. Reklamace v\u010detn\u011b odstran\u011bn\u00ed vady mus\u00ed b\u00fdt vy\u0159\u00edzena <strong>bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f<\/strong> ode dne uplatn\u011bn\u00ed reklamace, pokud se prod\u00e1vaj\u00edc\u00ed s kupuj\u00edc\u00edm nedohodne na del\u0161\u00ed lh\u016ft\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po marn\u00e9m uplynut\u00ed t\u00e9to lh\u016fty m\u00e1 kupuj\u00edc\u00ed stejn\u00e1 pr\u00e1va, jako by se jednalo o podstatn\u00e9 poru\u0161en\u00ed smlouvy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Zp\u016fsob vy\u0159\u00edzen\u00ed reklamace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed, kter\u00fd je spot\u0159ebitelem, m\u00e1 dle povahy vady pr\u00e1vo na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>bezplatn\u00e9 odstran\u011bn\u00ed vady (opravu),<\/li>\n\n\n\n<li>dod\u00e1n\u00ed nov\u00e9 v\u011bci nebo v\u00fdm\u011bnu sou\u010d\u00e1sti, nen\u00ed-li to vzhledem k povaze vady nep\u0159im\u011b\u0159en\u00e9,<\/li>\n\n\n\n<li>p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny,<\/li>\n\n\n\n<li>odstoupen\u00ed od smlouvy (u podstatn\u00e9ho poru\u0161en\u00ed smlouvy nebo p\u0159i opakovan\u00e9m v\u00fdskytu vady \/ v\u011bt\u0161\u00edm po\u010dtu vad).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">O v\u00fdsledku reklamace bude kupuj\u00edc\u00ed informov\u00e1n e-mailem, p\u0159\u00edpadn\u011b telefonicky, a to nejpozd\u011bji v den vy\u0159\u00edzen\u00ed reklamace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. N\u00e1klady reklamace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, n\u00e1klady spojen\u00e9 s dopravou reklamovan\u00e9ho zbo\u017e\u00ed k prod\u00e1vaj\u00edc\u00edmu a zp\u011bt nese prod\u00e1vaj\u00edc\u00ed. V p\u0159\u00edpad\u011b neopr\u00e1vn\u011bn\u00e9 reklamace nese n\u00e1klady kupuj\u00edc\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. V\u00fdjimky ze z\u00e1ruky<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1ruka se nevztahuje na vady vznikl\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>b\u011b\u017en\u00fdm opot\u0159eben\u00edm,<\/li>\n\n\n\n<li>neodborn\u00fdm z\u00e1sahem, nespr\u00e1vnou instalac\u00ed nebo manipulac\u00ed v rozporu s n\u00e1vodem k obsluze,<\/li>\n\n\n\n<li>mechanick\u00fdm po\u0161kozen\u00edm,<\/li>\n\n\n\n<li>vy\u0161\u0161\u00ed moc\u00ed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nedojde-li mezi prod\u00e1vaj\u00edc\u00edm a spot\u0159ebitelem k dohod\u011b, m\u016f\u017ee se spot\u0159ebitel obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci (www.coi.cz) jako subjekt mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, p\u0159\u00edpadn\u011b na platformu ODR: https:\/\/ec.europa.eu\/consumers\/odr\/.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnosti dnem 1.1.2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamace) u zbo\u017e\u00ed zakoupen\u00e9ho v internetov\u00e9m obchod\u011b www.loxoneworks.cz, provozovan\u00e9m spole\u010dnost\u00ed United Facility Services s.r.o., I\u010cO 242 68 623, se s\u00eddlem Na Po\u0159\u00ed\u010d\u00ed 1757\/41, 110 00 Praha 1 (d\u00e1le jen \u201eprod\u00e1vaj\u00edc\u00ed&#8220;). 1. Z\u00e1ru\u010dn\u00ed doba Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed nem\u00e1 vady a \u017ee [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":2,"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":1039,"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/1039"}],"wp:attachment":[{"href":"https:\/\/loxoneworks.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}